Shipping policy

Shipping Policy

Last Updated: July 13, 2026

At CUDL, a brand owned and operated by Forwd Ventures Private Limited, we are committed to delivering your order safely and as quickly as possible.

Please read our Shipping Policy carefully before placing an order.

Order Processing

Orders are typically processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During high-demand periods, product launches, or promotional events, processing times may be slightly longer.

Once your order has been processed, it will be handed over to one of our trusted logistics partners for delivery.

Shipping Time

Estimated delivery timelines are:

Metro Cities: 3–5 business days
Other Cities & Towns: 4–7 business days
Remote & Rural Areas: 5–10 business days

Please note that these are estimated delivery timelines and may vary depending on your location and courier partner.

Shipping Partners

We ship across India through trusted courier and logistics partners selected by CUDL.

Our delivery coverage is subject to the serviceability of our courier partners.

If your location is not serviceable, we will notify you and process a full refund if payment has already been received.

Order Tracking

Once your order has been shipped, you will receive:

A Shipping Confirmation Email
Tracking Number
Courier Partner Details

You can track your shipment using the tracking link provided in your shipping confirmation email.

Delivery Delays

While we strive to deliver your order within the estimated timeline, delays may occur due to circumstances beyond our control, including:

Weather conditions
Public holidays
Natural disasters
Government restrictions
Courier partner delays
High order volumes
Operational disruptions

CUDL is not liable for delays caused by third-party courier companies once the shipment has been handed over for delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of placing an order.

If an incorrect or incomplete shipping address or contact number is provided, CUDL shall not be responsible for delivery failures or delays.

Additional shipping charges may apply if re-delivery or re-shipment is required.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible pin codes only.

We reserve the right to:

Verify COD orders before dispatch.
Cancel unverified COD orders.
Restrict or disable COD for customers with repeated Return-to-Origin (RTO) history.

Failed Delivery & Return-to-Origin (RTO)

If a shipment is returned to us because:

The customer refused delivery.
The shipping address was incorrect or incomplete.
The customer was unavailable despite multiple delivery attempts.
The shipment remained unclaimed.

The order will be treated as a Return-to-Origin (RTO).

In such cases:

Shipping charges are non-refundable.
Re-dispatch of the order may require payment of additional shipping charges.
Customers with repeated RTO orders may be restricted from placing future Cash on Delivery (COD) orders.

Damaged Packages

If your package appears damaged at the time of delivery, we recommend refusing the shipment where possible and contacting our support team immediately.

If you choose to accept the package, please record a complete, uninterrupted unboxing video before opening it. This helps us verify and process any damage claims quickly.